Refund policy

We want you to love your skin and your experience with us. If something isn’t right, we’re here to help.

1. Returns & Exchanges

• Due to hygiene and safety standards, we can only accept returns on unopened, unused skincare products in their original packaging within 14 days of delivery.

• Opened or used products cannot be returned unless they arrived damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or not what you ordered, please contact us within 14 days of receipt with your order number and photos.

• We will arrange a replacement or issue a full refund, including shipping costs.

3. Refund Process

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

4. Non-Refundable Items

• Gift cards, promotional items, and final sale products are non-refundable.

5. How to Start a Return

Email us at info@lunera-essence.com with your order number, reason for return, and any relevant photos. Our team will guide you through the process.